Customer Success Representative (Remote Position)

Enviroequine, Wellington, Florida, 33414, USA
Type
Salary
Competitive
Work Type
Contract
Work Time
Full-time; Part-time
Live-Out
Live-Out (No Accomm.)
Bring Own Horse
Training Available
Non-Smoker
Job No
387261
Status
Looking
Posted
12/27/2021
Updated
1/13/2022
Expires
in 2 months
Views
929

OBJECTIVES OF THIS ROLE:

  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
  • Identify and address customer needs with a goal of complete satisfaction
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers -Meet customer service department sales targets, generating sales leads when opportunities arise
  • Follow company communications guidelines and procedures under minimal supervision

DAILY AND WEEKLY RESPONSIBILITIES:

  • Build expert and dynamic knowledge of company products and services
  • Research information using available resources to satisfy customer inquiries
  • Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
  • Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints and product returns.
  • Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible
  • Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review

SKILLS AND QUALIFICATIONS:

  • High school degree
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems and alleviate conflicts or escalate tactfully
  • Ability to multitask, manage time, and prioritize
  • Able to work individually and as a team

PREFERRED QUALIFICATIONS:

  • College degree
  • Sales experience
  • Track record of meeting or exceeding sales quotas (if sales are involved)
Required Key Skills
  • Driving license
  • People Skills
Employer No
387260
Name
Enviroequine
Website
https://enviroequine.com/
Location
Wellington, Florida, USA
Facility Type

EnviroEquine & PET has created an operation that delivers true “farm-to-stable” quality, a commitment that ensures a rare level of control over every stage of production. Our company is focused on sustainable practices for the animals, planet and people. To that end, we solely work with suppliers committed to sustainability and excellence in quality. Our vertically-integrated approach demonstrates our promise to work with transparency and integrity, imperative values for today’s consumers who want to trust the quality, efficacy and value of a product.

With decades of combined experience in the equine and animal industries, the team behind EnviroEquine & PET, including on-staff scientific experts, understand that research and science are critical to a high-quality finished product, and boast a breadth of knowledge within the industry. We believe in contributing to the lives of the customers, animals, partners and communities we serve.

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