We have designed our site to be straightforward, simple to use and as intuitive as possible. We have a FAQ page that covers most of the Frequently Asked Questions that we get.
If you have a question or technical issue with the website that is not covered here then please contact us via our support page or call us.
Registering your account
To contact any of the Yards/Job Seekers on the website you must first register an account. You must provide a working email address, which is used for signing in to your account and also at the end of registration to send you your account activation code.
On the first page of registration you are required to acknowledge that you have read our terms and conditions. These are here for a reason so please make sure that you read them.
When you have completed all pages of the registration you will be emailed your activation code. This code is used to verify your email address and activate your account.
If you do not have time to answer all the questions fully during registration you can always make changes to your profile after registering. Only Yards that are Full Members can edit the details of a job listing. Yards that are Guest Members must upgrade their account to Full Membership before they can edit their job listings. Yards can post up to 10 job listings using the same account.
Although not mandatory, we recommend that you upload photos of your yourself/yard. This can be done after you have activated your account by selecting Photos from your Account page.
Managing Your Account
From your account page you are able to make changes to any of the information you provided during registration. Use Edit Email/Password to change your email address or password and Edit Profile to make changes to any of the information.
Messages
Select this to view your InBox or OutBox. Messages sent to you from Job Seekers (if you are a Yard) or Yards (if you are an Job Seeker) will appear in your InBox. Messages you have sent will appear in your OutBox. To open a message in your InBox click on the Job Seeker's/Yard's name. The page will be refreshed and the message will appear above your InBox. To reply to the message click Reply. If you are not a Full Member you will be taken to the payment page. Only Full Members can reply to messages in their InBox.
View My Profile
Select this to view your profile. This shows you exactly what other applicants/yards will see when they view your profile. Your photos however, are only ever shown to registered members (only to Job Seekers if you are a Yard or only to Yards if you are an Job Seeker).
Edit Profile
Select this to make changes to your profile.
Get Featured!
Select this to feature your profile on the website. A feature is a way of getting more users to view your profile. A feature is a box containing your personal message and thumbnail that automatically appears on the left or right columns of the website.
Features for yards cost £15+VAT(GBP); $25(USD); €25+VAT(EUR) for 2 weeks or 25+VAT(GPB); $40(USD); €40+VAT(EUR) for 4 weeks.
Features for applicants cost £10+VAT(GBP); $10(USD); €10(EUR) for 2 weeks or £15+VAT(GBP); $15(USD); €15(EUR) for 4 weeks.
Add a new job
This applies to Yards only. Select this to add a new job listing to the jobs database. Each Yard account can have up to 10 job listings.
Photos
Select this to add photos to your profile. You may upload upto 10 photos. We strongly advise all Yards and Applicants to upload their photos as soon as possible as this improves their chances of finding a job or filling your vacancy.
Edit Email/Password
Select this to change your email address or password.
HotList
Select this to view your HotList. Your HotList is a list of job/job seeker summaries that you've specifically picked out from the results of a database search. This allows you to return to a job/profile quickly without having to remember the profile number or repeat a search. To remove a profile summary from your HotList check the tickbox that appears directly above the profile summary and then click the DEL button.
Close Account
Select this to remove your account and profile/job details from our database and any photos that you've uploaded. Please make sure that this is really what you want to do before choosing this option because we cannot recover a deleted account.
Sign Out
Select this option to sign out from your account. If you do not sign out each time you use the website then you will not have to re-enter your email address next sign you sign in. You will, however, be asked to enter your password each time.
Announcements
This section lists the public messages sent from YardandGroom regarding important issues, events, etc that you should read. Click the title of the announcement to view it. You can use the checkbox and DEL button to remove a message after you have read it.
Your Membership Status
This section shows you whether you are a Guest Member or Full Member and when your membership expires if you are a Full Member.
If you are a Guest Member and want to upgrade to a Full Member then click on the link to upgrade. If you are already a Full mMmber and want to extend your current Full Membership then click Extend my membership. The membership period purchased will then be added to the end of your current membership date.
Job Status
Use this section to inform other users if you are actively Looking for an job/job seeker; you have now filled been placed or filled your position; or you are no longer looking for a job/job seeker. Your current job status will appear at the top of your profile.
It is important to keep your Job Status uptodate. If you fail to change your job status from Looking when you have found an job/job seeker you may continue to receive emails from Yards/Job Seekers if your job status indicates you are still looking when in fact you are not.
In addition, it can be very frustrating to contact another Yard/Job Seeker when their status shows that they are still looking, and then find out that they have already filled their position or been placed with a yard, or not hear from them at all!
Your Profile Status
This section shows if your profile will be appear in the results of database searches (Visible) or will not be displayed in the results of database searches (Hidden). Select Hidden if you prefer your profile to be 'invisible' on the site and you want to do the contacting yourself, rather than allowing other Yards/Job Seekers to find your profile and contact you.
Your Preferred Methods of Contact
This section allows you to change your preferred methods of contact when Job Seekers/Yards want to contact you. Check InBox if you want to allow Job Seekers/Yards to send you internal messages to your InBox. Here you have the option to forward internal messages to your own email address. Check Mobile/Home/Work if you want to allow Job Seekers/Yards to contact you directly by phone.
Searching for a Job/Job Seeker
To search our database of Job Seekers click on the Job Seekers tab on the main navigation menu at the top of the page. This will then show the thumbnails of the last 20 Job Seekers to have signed in. Click on a thumbnail to view the Job Seeker's profile or select your country in Target country and optionally the type of job you need filling in Job type and click GO.
The Job Seekers sub-menu allows you to: view a list of all jobs wanted in the database by country and region (All); view the latest Job Seekers to register (Latest); view the Job Seekers that are featured (Featured); view the Job Seekers that are using the site now (Online); and to perform an advanced database search using more search criteria (Advanced search).
To search our database of jobs click on the Jobs tab on the main navigation menu at the top of the page. This will then show the thumbnails of the last 12 jobs posted or updated in the database. Click on a thumbnail to view the job profile or select the type of the job in Job Type and optionally the country/continent in Country and click GO.
The Jobs sub-menu allows you to: view a list of all jobs in the database by country and region (All); view the latest jobs to be posted/updated (Latest); view the jobs that are featured (Featured); view the job summaries of the yards that are using the site now (Online); and to perform an advanced database search using more search criteria (Advanced search).
Profiles do not contain any contact details. To contact an Job Seeker/Yard click the Contact button at the foot of the profile or the Contact link in the sub-menu. To contact an Job Seeker/Yard either you or the Job Seeker/Yard must be a Full Member. To add a profile to your HotList click the HotList button at the foot of the profile or the HotList link in the sub-menu.
It is not necessary to register in order to search our database.
Upgrading your membership
Employers (Yards) must upgrade to a paid Full Membership in order to contact the Job Seekers (grooms) in our database. Job Seekers can contact Yards that are full members for free, but a paid Full Membership is required to contact the Yards that are Guest Members.
The Full Membership fee for Yard Members is £70 (GBP), $140 (USD) or €100 (Euro) for a 6 month membership and £110 (GBP), $220 (USD) or €155 (Euro) for a 12 month membership. We do not charge placement fees.
The Full Membership fee for Job Seeker members is £5 (GBP), $10 (USD), €8 (Euro) per week. The shortest term is 1 week.
To upgrade your account select the required term for your membership on the upgrade page and click either the WorldPay image to pay using WorldPay or the PayPal image if you have a PayPal account. Both methods of payment use 128-bit SSL encryption, so your credit card details are transmitted across the net using the latest methods of encryption.
After submitting your credit card details to Worldpay or Paypal your account should be automatically upgraded to Full membership for the required duration. Sometimes the payment notification can take a few minutes so please be patient. If after 5 minutes your account page still shows you as being a Guest Member please sign out from your account and then sign in to your account again. If your account still shows you as a Guest Member then please contact support so we can help you.
Contacting Job Seekers/Yards
A Full Membership is required to contact the Job Seekers (grooms) in our database. To contact the employers (yards) either the employer or the Job Seeker must be a Full Member.
To contact an Job Seeker/Yard first bring up the profile of the Job Seeker/Yard and then click the Contact button at the foot of the profile or click the Contact link on the sub-menu. On the Contact page you will see the Job Seeker's/Yard's preferred methods of contact. This may include the Job Seeker's/Yard's phone number (mobile/home/work) if they have chosen to be contacted by phone or Internal Message if they have chosen to be contacted by internal message or email.
If you decide to contact the Job Seeker or Yard by sending a message to their InBox then either select one of the pre-written messages from the drop down list box or select 'Compose own' to compose your own personal message to send. Click the Notify me... check box if you want to be notified by email when the recipient has opened their message. Click Send Email to send the message. A copy of the message you've sent will also be added to your own OutBox.
Sometimes Job Seekers/Yards can take several days to reply to messages, so please be patient. If you don't hear from them within a couple of days please try re-sending the message.
Please read and respond to all messages you receive as quickly as possible even if you are no longer looking or have already found a job or filled your position. The number of unread messages appears in Job Seeker profiles under Account Status and is visible to other users. Yards will be discouraged from contacting you if they see a high number of unread messages.