General Questions
A.
Anyone in the Equestrian Industry looking for a job or an employee anywhere in the world.
A.
The site works using a system of
free Guest Membership and
paid Full Membership. Job Seekers (the grooms) and employers (the Yards) register for free as
Guest Members. Yards must upgrade to Full Membership to allow them to contact the Job Seekers, whilst Job Seekers are only required to upgrade to Full Membership if they wish to include their contact details in a message to a Guest Yard. Job Seekers may contact Full Member Yards for free.
Yards that are Guest Members can be contacted by Job Seekers that are Guest Members via our private messaging system without contact details. This allows Yards to gauge interest in their vacancy before committing to a paid Full Membership. Full membership gives yards direct access to all Job Seekers and allows all Job Seekers (both Guest and Full members) to contact Yards directly. Job Seekers and Yards can choose how they would prefer to be contacted, whether by internal messages, phone or email.
A.
Our site is free to register, search our database and to display the Job Seeker profiles and Job details. Guest Yards must upgrade to paid Full Membership to contact the Job Seekers whilst Job Seekers need only upgrade to Full Membership if they wish to include their contact details when messaging the Guest Yards.
A.
You do not need to register to search our database for Jobs or view the profiles of Job Seekers. You will need to register if you want to contact any of the Job Seekers/Yards. Registration is free, however a paid Full Membership is required if you want to contact the Job Seekers or allow them to contact you with their contact details.
A.
Yes, registration is free. However a paid Full Membership is required if you want to contact the Job Seekers or allow them to contact you with their contact details.
A.We do not charge a placement fee but when you want to contact Job Seekers directly you must upgrade your account to Full Membership by paying a Membership Fee which will give you 6 months or 12 months access to all Job Seekers on the site. As a Full Member the Job Seekers will also be able to contact you directly.
A.No. This is reflected in our charges. We believe the Yards (employers) should make their own choice about who would be suitable for their Yard which is why we make as much information available about the Job Seeker as possible.
A.
Yes, all Job Seekers have a facility in their account to upload their references. These are viewable by Full Members only. Sometimes, Job Seekers do not have the facilities at their end to put their documents on their profile but will provide them when asked to do so.
A.
No, unless in exceptional circumstances. There is a reason for this though! Because Full Membership is immediate, there have been a few times we have had employers upgrade to Full Membership, fill their vacancy with a Job Seeker from our site and then demand their money back. We just cannot afford to do that and it is not fair on anyone else!
A.If you are an agency or working for an agency please click on Register and then click on Business Account which will allow you place an advert. Agencies cannot register as a Yard or Job Seeker as this is against our Terms and Conditions.
A.Some Job Seekers, particularly those from most non EU countries, require a visa. We do not issue visas. The Job Seeker must apply to the embassy/consulate in their own country, of the country they are going to. This process usually takes around 2 weeks. Some applications can take longer especially if they are asked to sit a second interview. The employer will need to provide any supporting documentation to the Job Seekers before the Job Seeker makes her/his application.
A.
The Job Seeker's account status is shown at the top of their profile page. If the Job Seeker has been placed or is no longer looking for a job their
Account Status will show
Placed or
Not looking.
Sometimes a Job Seeker can forget to update their status. Should you contact an Job Seeker and they have already found a job then please contact support so that we can update their status.
The Signed-In, Recent Sign-Ins and Unread Msgs fields of the profile's Status provide a good indication of whether a Job Seeker is still looking.
Signed-In shows when the Job Seeker last signed into their account, Recent Sign-Ins shows the number of times the Job Seeker signed in, in the last 14 days and Unread Msgs shows the number of unread messages in the Job Seeker's Inbox.
A.
To use our site you must have a browser that has cookies and javascript enabled. The site has been tested on Internet Explorer Win 6 and 7, Netscape Win 8.1.2, Firefox Win 1.5.08, Opera Win 9.02, Safari Mac 2.04, Firefox Mac 2.0, Opera Mac 9.01, Netscape Mac 7.2, Mozilla Mac 1.7.13. If you have a browser issue using this site please contact
support.
A.
Upon completion of your registration an account activation code will be sent to the email address you provided in your registration. The email should arrive within a couple of minutes. Please check your Junk/Spam folder before
contacting us as sometimes our emails can be incorrectly interpreted as junk/spam. If you have entered the wrong email address in your registration then sign in to your account using the wrong email address and then click the
Change email address link on the activation page. You can then request the code again to the new email address.
Membership
A.Employers. Full membership costs £70 (GBP), $140 (USD), €100 (Euro) for a term of 6 months and £110 (GBP), $220 (USD), €155 (Euro) for a term of 12 months.
Job seekers. Full membership costs £5 (GBP), $10 (USD), €8 (Euro) per week. The minimum term is 1 week.
VAT is applicable to membership fees in the UK and EU member state countries. We do not charge placement fees.
A.
When a Job Seeker or Yard first registers on the site they become a Guest Member. Guest Yards cannot contact Job Seekers and can only receive messages from Guest Job Seekers that contain no contact details and which only express an interest in their vacancy. Guest Yards can receive messages from Job Seekers that contain contact details providing the Job Seeker is a Full Member.
A.
A Full Member is an Job Seeker or Yard who has upgraded their Guest Member account to Full Membership by paying the membership fee in order to have contact with all the Job Seekers/Yards (both Guest and Gull members) in our database.
A.
No, unless your Full Membership has expired in which case you will have to renew.
A.If you have used a credit card, membership is immediate. (But if it is not showing in your account, just sign out and then sign back in again). However, if you are paying by cheque we do have to wait 3 days for clearance.